At Box Agency, we are committed to customer satisfaction and aim for premium quality results. Returns are permitted only for confirmed defects or errors made by the company, as all packaging products are custom-made. If such an issue arises, we take full responsibility to replace or correct the order which guarantees that each client gets packaging that fulfills their expectations.
All sales at Box Agency are final, as each packaging order is customized to meet individual client specifications. No refunds or credits will be issued under any circumstances. In situations where an identified defect or production mistake is found, we provide a full reprint of the order to guarantee precision and customer satisfaction with every product delivered.
Reprints at Box Agency are only eligible for orders that are defective or incorrectly produced. Customers are required to inform us about such problems within 3 business days after receiving the delivery. Proof of the defect in the form of pictures and videos is necessary to qualify for reprinting. Additionally, a minimum of 95-100% of the items should be returned for inspection or reprint approval.
Box Agency will reprint or replace the order without any extra charge if a defect is verified as a company error. The company’s decision related to the defect and resolution is final. Customers must return the defective items within 7 to 10 days of approval and return shipping costs apply unless otherwise mutually agreed upon in writing.
Reprints cannot be provided for issues caused by client-side mistakes. This involves incorrect or low-quality design files or spelling mistakes as well as layout errors submitted by the client. It is the client’s responsibility to review and confirm all artwork and details before final approval and production as all products are custom-made.
Order cancellations at Box Agency depend on specific stages of production. If a cancellation request is submitted before the beginning of design work, a small administrative fee of 5% plus $15 applies. A 20% cancellation fee will apply when design work begins. If the order has been sent to press, then up to 50% of the order value may be deducted if cancellation is still possible. Orders that have already been shipped cannot be canceled for any reason. Once the proof is approved, clients have a maximum of 4 hours to cancel before the order moves into production and printing.
Any package that is damaged or missing should be reported within 3 business days after delivery. Inspecting all packages upon arrival before signing for them is important. If there is any damage, inform both the company and the courier right away. Claims submitted after the 3 days period will not be accepted.
Customers are responsible for reviewing the proof for spelling, grammar, layout, fonts, and cutting lines. The company holds no responsibility for any errors once the proof has been approved. Color accuracy will align as closely as possible with the approved proof. If the customer requires the most precise color match, it may be requested to provide a printed proof for an additional fee.
Reprints are handled within 7 to 10 business days after approval. A Return Authorization (RMA) must be acquired before returning any items. Items returned without prior approval will not be accepted.
The products must be returned in their original packaging and in perfect condition. The return should include the invoice or order number. Customers must guarantee the secure transport of returned products.
Our customer service team is available to assist you quickly and effectively for any questions or support related to your orders.
When customers place an order, they acknowledge and agree to adhere to this Refund & Return Policy. The customer must examine the policy before making a purchase. The company retains the authority to alter and change the policy at any moment without advanced notification. Continued use of services constitutes acceptance of any modifications.
