Terms & Conditions

On this page, when we use “we, us, or our,” we are referring to Box Agency. Please make sure to read our terms and conditions before processing your order further with us


Please Read this Carefully:


By visiting our website or engaging in business with us, you automatically commit to agree to all terms and conditions outlined in this agreement.

We reserve the right to terminate our services with you at any stage, with or without prior notice, due to behavior breaching this agreement or deemed harmful to our corporate interests or if the use of services negatively impacts our site.

All users, including contributors, dealers, customers, and advertisers, are bound by the terms of service outlined on our website. We strongly advise reviewing these terms, as well as our privacy policy.

If you do not comprehend or agree with our terms and conditions, we recommend discontinuing the use of our services.


Intellectual Property:


All content, including text, data, graphics, images, designs, and materials on this website, is exclusively owned by Box agency. You may display, copy, download, or print portions of the content for personal use only, not for commercial gain or without placing an order with Box Agency.

Any other use of the content may violate copyright and trademark laws. This agreement does not grant permission to use Box Agency trademarks or those of its partner companies. You agree not to alter or remove any special notices attached to downloaded content.


Content and Information:


While we strive for precision, the information on this site may not always be entirely accurate, comprehensive, reliable, up-to-date, or error-free. It is recommended to independently verify information for completeness and accuracy. If you notice inaccuracies, please contact us at [email protected] with corrections.


Prices and Order Policy:


We are not responsible for changes in prices over time. Product prices on this site are subject to change, and we reserve the right to modify them at any time.

Due to the custom nature of our printing services, you must approve printing proofs when placing an order. You have a 6-8 hour window to cancel an order after approval; otherwise, cancellation charges apply. No cancellations are guaranteed after 12-14 hours, and full payment, including product, custom design, and shipping charges, will be imposed.

We reserve the right to provide or discontinue services without compensation for any resulting losses due to price changes.

Submit Artwork Files for Designing:


Our design and printing team creates electronic or hard copy data from your submitted artwork files. Files must be submitted in 300 dpi and CMYK format to avoid printing issues and color distortions.

Submitted artwork should be your property, and we do not accept inappropriate content for printing. We will not be responsible for any printing issues or color changes if the submitted files do not meet the specified requirements.

Billing Information:


The authority to receive, accept, or reject payments is retained by Boxes Agency. Based on our discretion, we may impose limitations on the quantity of items per individual or per product purchase, and we reserve the right to cancel orders at any point. It is your responsibility to furnish accurate details, including your name, contact information, address, and credit card details when making a purchase on the site. Providing false information may result in termination of services. Ensure the accuracy of your credit card details, including the expiry date, for successful transactions.

Return and Refund Policy:


Given the custom nature of our packaging service, inform us at [email protected] within three business days of any faulty or defective product. While refunds may not be issued, we strive to satisfy you by reprinting and modifying the product according to your specifications. The new product may take 6 to 7 working days for delivery.

Shipment and Delivery:


Custom design, coloring, or printing may take 4-5 working days, with shipment expected within 2-3 business days. Production and printing commence after the complete uploading, reviewing, and acceptance of your artwork files. Although we make every effort to ensure timely delivery, we are not liable for any delays in shipment or delivery. Refunds for delays during printing due to technical faults will be provided.

Illegal Use:


Prohibited actions include engaging in illegal activities, coercing others to do so, violating our intellectual property rights, providing false information, attempting to collect personal information from others, engaging in phishing or spamming, dishonest use of our information or services, or any actions that compromise the safety of our website. Engaging in such activities may result in the cessation of our services and legal action.